Terms and Conditions
Last updated: June 2025
Please read these terms carefully before using this website or engaging our services. By using our site, you agree to these terms.
1. About Us This site is operated by Incorporate Therapy Ltd, Company No. 16179603, a registered company in England and Wales.
2. Use of Website This website is intended for general information only. It does not constitute therapy or professional advice. For specific mental health concerns, we recommend speaking directly with a qualified professional.
3. Intellectual Property All content on this website is the property of Incorporate Therapy Ltd unless otherwise stated. You may not reproduce, republish, or distribute any content without written permission.
4. Booking & Cancellation Bookings are subject to availability. Cancellations must be made at least 24 hours in advance. Missed appointments or late cancellations may be chargeable.
5. Limitation of Liability We strive for accuracy, but we do not guarantee the completeness or accuracy of information on this site. We are not liable for any loss or damage from use of the site.
6. External Links Links to third-party websites are provided for your convenience. We are not responsible for the content or privacy practices of external sites.
7. Governing Law These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Privacy
Last updated: June 2025
At Incorporate Therapy Ltd, we are committed to protecting your privacy and handling your personal data with care, transparency, and respect. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.
1. Who We Are Incorporate Therapy Ltd is a UK-registered mental health consultancy (Company No. 16179603) based in England and Wales. We offer therapy, training, and consultancy services to individuals, teams, and organisations.
2. Information We Collect We may collect and process the following types of data:
• Contact details: Name, email address, phone number, company name (if applicable)
• Booking information: Date/time of appointments or consultations
• Technical data: IP address, browser type, time zone, and usage data via cookies
• Communications: Emails, webform enquiries, or feedback provided
3. How We Use Your Information We process your data to:
• Respond to your enquiries
• Manage and deliver our services
• Process bookings or agreements
• Send you service-related communications
• Improve our website and user experience
4. Lawful Basis for Processing We rely on the following lawful bases under the UK GDPR:
• Your consent (e.g. when you sign up for updates)
• Contractual necessity (e.g. for booked services)
• Legitimate interests (e.g. site security and analytics)
5. Sharing Your Data We do not sell your data. We may share it with trusted service providers (e.g. our booking system or analytics providers) who help us operate our business, under strict data processing agreements.
6. Data Retention We only retain personal data for as long as necessary for the purpose it was collected. Data related to therapy or consultancy services may be retained longer in line with professional and legal standards.
7. Your Rights Under data protection law, you have the right to:
• Access a copy of your data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Lodge a complaint with the ICO (www.ico.org.uk)
8. Contact Us If you have questions about this privacy policy or wish to exercise your rights, please contact: privacy@incorporatetherapy.co.uk
Cookie Privacy
Last updated: June 2025
This website uses cookies to ensure you get the best experience.
1. What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help websites work more efficiently and provide analytical information to improve the user experience.
2. Types of Cookies We Use
• Essential Cookies: Necessary for the website to function (e.g. booking system)
• Analytics Cookies: Help us understand how visitors interact with our site (e.g. Google Analytics)
• Preference Cookies: Remember settings and preferences
3. How to Manage Cookies You can manage or disable cookies in your browser settings. Disabling some cookies may affect site functionality.
4. Consent By using our website, you consent to the use of cookies as described in this policy.
5. Contact Us If you have any questions about this policy, please email: cookies@incorporatetherapy.co.uk
Policies
1. Confidentiality Policy We treat all client information with the highest level of confidentiality, in line with BACP, HCPC, and UKCP codes of ethics. All data is securely stored and only shared where legally required (e.g. risk of harm to self or others).
2. Safeguarding Policy We are committed to protecting the welfare of all clients, especially vulnerable individuals. Our safeguarding procedures follow UK statutory guidelines and professional ethical standards.
3. Equality, Diversity & Inclusion Policy We strive to create a safe and inclusive environment where all individuals are respected regardless of race, gender, sexuality, disability, or belief. We welcome feedback to continue improving our inclusivity practices.
4. Complaints Policy If you are unhappy with any aspect of our service, please contact us directly. Complaints will be acknowledged within 5 working days and a full response provided within 20 working days. Further recourse may be available via our accrediting bodies.